ROCHELLE L. CRUZ
Highly skilled Cabin Stewardess & Hospitality Professional
Tanza, PH.About
Highly dedicated and detail-oriented Cabin Stewardess with 7+ years of comprehensive experience in hospitality and guest services across diverse maritime environments. Proven ability to elevate guest satisfaction by maintaining impeccable cleanliness standards, ensuring passenger comfort, and delivering top-tier service in fast-paced, high-pressure settings. Adept at managing complex operations from housekeeping and laundry to safety protocols, consistently enhancing the overall guest experience through professionalism and efficiency.
Work
Easytrip Services Corporation
|RFID Associate
Philippines, National Capital Region, Philippines
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Summary
Managed RFID sticker installation, reloading, and customer support, ensuring seamless transaction processing and high user satisfaction.
Highlights
Installed and reloaded RFID stickers on customer vehicles, accurately managing physical attachment and balance top-ups.
Addressed customer queries and concerns regarding RFID usage, balances, and transaction issues, resolving over 90% of issues on first contact.
Promoted and offered RFID products and reload services, actively contributing to increased product adoption and customer satisfaction.
M/S AmaSerena (135m) River Cruise Ship
|Cabin Stewardess
Sea-Based, River Cruises, International
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Summary
Managed comprehensive cabin and public area operations for a luxury river cruise ship, ensuring exceptional guest comfort and service quality for up to 16 guest cabins.
Highlights
Conducted daily cleaning and meticulous servicing for up to 16 guest cabins, encompassing furnishing, turndown service, bed-making, and bathroom maintenance.
Maintained pristine cleanliness and order across public areas, fostering a welcoming and luxurious environment for all guests.
Managed end-to-end laundry operations, including washing, folding, and organizing linens, uniforms, and guest clothing, ensuring high standards.
Operated and maintained cleaning equipment and chemicals in strict compliance with safety and hygiene standards, preventing incidents and ensuring guest well-being.
Supported the training and onboarding of new housekeeping staff, providing guidance on company protocols and service standards to maintain team efficiency.
Meralco - Rosario Branch
|Teller
Rosario, Cavite, Philippines
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Summary
Processed diverse customer transactions, including payments and deposits, while maintaining high accuracy and service standards at a utility branch.
Highlights
Processed customer transactions, including cash, check payments, deposits, and bill collections, ensuring 100% accuracy.
Issued official receipts and maintained proper documentation for all transactions, ensuring compliance and audit readiness.
Assisted customers with account inquiries, providing clear information on services to enhance satisfaction and retention.
Maintained cash drawer accuracy and adhered to strict security protocols, minimizing discrepancies and financial risk.
M/V Island Sky (90m) Expedition Vessel
|Cabin Stewardess
Sea-Based, Expedition Cruises, International
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Summary
Delivered high-standard cabin services and responsive guest support aboard an expedition vessel, contributing to overall passenger satisfaction.
Highlights
Executed thorough cleaning protocols for guest cabins, including bed-making, surface sanitation, bathroom hygiene, and efficient trash removal.
Responded promptly and effectively to guest requests and concerns, ensuring a high level of customer satisfaction and positive feedback.
Provided exceptional guest service, anticipating needs and offering personalized assistance to enhance the onboard experience.
Adhered strictly to safety regulations and emergency procedures, maintaining a secure and hazard-free environment for all passengers and crew.
M/Y Prince Abdulaziz (147m) Super Yacht
|Stewardess
Sea-Based, Super Yacht, International
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Summary
Maintained unparalleled luxury standards in interior housekeeping and guest services for a super yacht, ensuring impeccable presentation and guest comfort.
Highlights
Maintained exceptionally high standards of interior housekeeping across all guest and crew areas, ensuring pristine cleanliness and sophisticated presentation.
Prepared and meticulously set up guest cabins and common areas to luxury service expectations, ready for immediate use by high-profile guests.
Executed silver service and fine dining setups, upholding the highest standards of presentation and professionalism for exclusive events.
Managed comprehensive laundry operations, including washing, ironing, and organizing crew uniforms and guest linens, ensuring constant availability and quality.
Collaborated effectively with contractors and other departments, fostering teamwork and operational efficiency across diverse yacht functions.
M/V Super Ferry 05 (Grt 11.639.26) (Inter-Island)
|Cashier / Counter Crew
Sea-Based, Inter-Island Ferry, Philippines
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Summary
Managed customer orders, payment processing, and food service on an inter-island ferry, ensuring efficient transactions and high service quality.
Highlights
Processed customer orders and payments with 100% accuracy, handling cash, credit, and refunds efficiently.
Prepared and served food and beverages, consistently maintaining quality and hygiene standards for passenger consumption.
Promoted and successfully upsold menu items, contributing to enhanced sales and overall customer experience.
Ensured consistent cleanliness and organization of the counter and service area, upholding public health standards.
Jollibee Food Inc. – Araneta Square Mall Monumento
|Cashier / Counter Crew
Monumento, Metro Manila, Philippines
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Summary
Processed customer orders and payments efficiently, ensuring high accuracy and maintaining cleanliness standards in a fast-paced food service environment.
Highlights
Processed customer orders and payments accurately, handling cash, credit, and other methods efficiently.
Maintained high standards of cleanliness and organization for the counter and dining area.
Assisted in preparing and packaging food items according to quality standards.
Jollibee Food Corp. – Ground Flr. Tutuban Center Mall 1 C.M Recto
|Cashier / Counter Crew
C.M Recto, Metro Manila, Philippines
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Summary
Managed customer orders and payments, ensuring accuracy and maintaining a clean service environment while providing excellent customer service.
Highlights
Processed customer orders efficiently, ensuring accuracy in all transactions and minimizing errors.
Handled cash, credit, and other payment methods in strict accordance with company protocols.
Maintained consistent cleanliness and organization of the counter and dining area, enhancing customer experience.
Provided excellent customer service by promptly addressing inquiries and resolving concerns, improving guest satisfaction.
Education
University of Caloocan City
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Bachelor of Science
Tourism
Languages
English
Filipino
Certificates
Security Awareness Training and Seafarers with Designated Duties
Passenger Ship Crowd Management Training
Safety Training for Personal Providing Direct Services to Passengers in Passenger Spaces
National Certificate II in Ships' Catering Services (Messman)
STCW
Seafarer Discharge Book
Skills
Hospitality & Guest Services
Strong Communication, Customer Queries, Guest Satisfaction, Service Setups, Professional Demeanor, Team Morale, Personalized Assistance, Language Translation.
Housekeeping & Operations
Cleanliness Standards, Organization, Cleaning Equipment, Chemical Handling, Laundry Operations, Housekeeping Management, Multitasking, Inventory Management, Safety Protocols, Hygiene Standards.
Efficiency & Teamwork
Task Prioritization, Time Management, Fast-Paced Environments, Team Collaboration, Operational Efficiency, Training & Onboarding, Cross-functional Support.
Cash Handling & Customer Service
Payment Processing, Cash Management, Transaction Accuracy, Customer Inquiries, Product Promotion, Food & Beverage Service, Sales Upselling.